Introducing myself

If you have called Impact Group in the past few months, you have most likely heard “Impact Group, Heidi Speaking” and probably have wondered who this new person is. Well, I would like to officially introduce myself: Hello, I’m Heidi!

I have recently started working for Impact Group as an Office Manager. My family moved to Calgary in April of this year. My husband, Chris, also works for Impact Group as a Web Specialist. We have two wonderful daughters aged 7 and 5 years who are in grade 2 and Kindergarten.

Our family moved from Abbotsford, BC where I used to run a daycare out of my home. Some have said that I must have had the easiest job – all I had to do was play with kids all day. Playing with kids was the highlight of my days, but in case anyone is wondering – running a daycare is so much more involved than that.

I have found the job change from running a daycare to being an office manager actually requires many of the same skills…

Running a daycare involves organization, patience, planning, cleaning, patience, business management skills, playing, and have I mentioned patience yet?

Being and office manager involves organization, patience, planning, and business management skills.

I have found the biggest difference between the two jobs is…the amount of patience required (and the amount of diapers changed) when working with 7 children 6 years old and younger versus working with adults.

Overall, I have really enjoyed the change of jobs and the move to Calgary. And I look forward to meeting and working with you all.


When do the holidays really start?

I would say that I am one of those people who gets excited for the holidays as soon as there is snow on the ground.

In my house there are rules. I am not allowed to watch Christmas movies before November 1st. Well, I guess that’s really the only rule, so I should consider myself lucky.

But why is it that people get sick of holiday paraphernalia?

To me, the holidays are more about the attitude. The spirit of giving (not gifts) to others. A reminder of how lucky I am and that I live in a pretty beautiful city.

Whether your holiday spirit is spending the extra time at Tim Horton’s to ask the cashiers how their day has been, making a stranger smile by letting them go ahead of you in the checkout because they have less items than you, or maybe shoveling your neighbours walk, the important part of the holiday season is that we change our attitudes (for a short time as least).

I tend to slow myself down a bit more during holiday times. Obviously, I usually have some time off. But I think that people should look at how the holidays make them feel. If you don’t like the holidays because you think they are expensive, busy, overly joyful, or too sparkly then maybe you need to adjust the way you look at them?

Hopefully we can all try to carry the holiday spirit into 2013.




“Marketing happens every time you engage (or not) with your past, present, and potential customers.” Quote from UnMarketing by Scott Stratten

I have been working on rewriting portions of our training programs for the last few months, which has driven me to read countless books on varying subjects. One such book, UnMarketing: Stop Marketing, Start Engaging by Scott Stratten, contains many great points and is one that I would highly recommend.

This book is about the changes that are happening in business marketing and communications driven by the need for more interaction, engagement and transparency through the use of social media. For the most part I enjoyed Scott’s take on social media and the effect it can have on a business especially if it’s bundled with those things we already do to create real and personal relationships with our customers.

If you would like to have a greater understanding in how social media could work for you and your business, read this book.



Now you’re thinking Air Canada

A first for me. A cell phone free zone in the Air Canada lounge. And its pleasant. Almost serene. I can use more serene in my life. So i’m sitting here, in a small section of the lounge with my cell phone off  and no one around me forcing me to be part of their phone conversation that I have no interest in.

And its kind of funny, but when I first saw the sign, I thought it was a no smoking sign but then realized that there hasn’t been smoking allowed in the lounges for 10 years. And then I thought, will cell phone use be viewed like smoking in a few years. As a violation, and even pollutant of our personal space. Or maybe even…. oops, gotta go, my phone is ringing!  Kidding.


The English Evolution

I had a professor in University who was very concerned with the evolution of language that is happening in our society today. It is inevitable, of course, and has been happening since the English language began, but what we are reducing some things to, today, I agree, is a bit alarming.

Some of the most common words we use on a daily basis aren’t even words. For example, “OMG,” “WTF,” “LOL.” We’ve reduced our language to a few letters. Are words really that complicated? I understand that we use this language because we type more than we speak, but soon no one will be able to read classic literature because it uses English words that won’t have meaning to the general public anymore.

Webster’s Dictionary, the most commonly used American dictionary (not to be confused with the Oxford English Dictionary) has now included words like “Youtuber,” “sexting,” “bazinga,” “butt-dial,” “slanglish,” etc.

It has also included “misjustice” as a word with the definition “injustice.” Just because people can’t seem to figure out the proper word, we have to create a new one? What was wrong with “injustice”? This is a literary injustice, if you ask me.

I get that if language didn’t evolve we would all still be saying “thou” instead of “you” or “shalt” instead of “will,” but are there no bounds to which something can be deemed a proper word?