Many small businesses struggle with recruiting and retaining people. Often, the business feels they are disadvantaged against larger competitors when, in actuality, the opposite is often the case. We work with businesses to help them put together employee processes and job offer solutions that make it difficult for the competition to compete with, while stabilizing the service provided to customers.

The two greatest complaints we hear from staff are lack of communication and inadequate direction. When looking to solve this problem, we review the documents that describe the roles, responsibilities, and expectations of the position. Does an employee understand all the aspects and attributes of their job, and what success in the job will look like? In this workshop, we will outline the roles and responsibilities and discuss as a team the expectations for each team member.

Mediation helps one entity communicate with another to find a common ground that both sides can be satisfied with. Impact Group offers mediation services in any circumstance where communication has damaged business relationships or slowed progress. Business to business, employee to employee, employee to management, no matter what the business dynamic, mediation could be the key to ensuring effective communication.

Time management can be a struggle within an organization but thinking of the issue as priority management versus time management can solve the problem in many instances. This workshop gives tips, tools, and techniques for finding more windows of time in your life and determining what is important to you.

Everything DiSC Workplace is a personalized learning experience that helps participants understand and appreciate the different personality styles of the people they work with and discover strategies to overcome some frustrations they might feel in dealing with others. This program can be used with anyone in an organization, regardless of title or role, to improve the quality of the work environment and will result in more effective and productive working relationships.

The Five Behaviours profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership fable by Patrick Lencioni. With this program, participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Additionally, the program is powered by Everything DiSC®, a model that helps individuals better understand themselves and others. Using these results, participants will be able to create a stronger team.

A complete understanding of your business financials is crucial for all managers. This program teaches how to understand balance sheets, income statements, cash-flow statements, and key ratios. It’s for anyone from administration to the CEO to ensure everyone is on the same level of understanding.