The real voyage of discovery consists not in seeking new landscapes but in having new eyes.

-Marcel Proust

People and Culture by Impact Group is the collection of people-centric service offerings, including coaching, training, and facilitation services required to build a high-performance team.

All services are customizable to your business’ needs.

  • Less than 5% of the 200 businesses we have worked with started as high-performing teams. To change, this process starts with understanding what a high-performing team looks like.

  • Purposeful vision for success

    All teammates focus on the team objectives

    Leadership comes from every person, in different times and circumstances

    No single person’s interests come before the team’s

    Team members support and defend each other

    Communication is effective, efficient and frequent

    Everyone does their job and understands other people’s jobs

    Healthy conflict occurs, always about ideas and concepts, never personal

    Effort and discipline are continuous

    A high-performing team is established with common purpose, and consistent work ethic

OUR OFFERINGS

OUR OFFERINGS

Discovery

Before you think about improving your business through coaching or training, it’s important to understand where the gaps are and what needs improvement. Our discovery methods offer a look into your business that will highlight any potential issues or successes.

All services are customizable to your business’ needs.

  • Impact Group’s Point of Impact study is a service that offers business owners an in-depth look at their business from an outside perspective. Through one-on-one interviews with customers and staff, we collect quantitative and qualitative data about the functioning of your business from open and honest customer and staff experiences and opinions. You will receive a report outlining the numerical data and real quotes from you customers and staff about your business, as well as our observations, conclusions, and suggestions for moving forward. Without needing to look at financials, the Point of Impact study is the ultimate view of your business from the outside in and vice versa. This process is the best profit-building and -sustaining service that we offer our clients.

  • Impact 21 is a portion of Point of Impact, which offers the quantitative data and is accomplished via online survey to your staff and customers. Through 21 questions, you will get a general look at how your customers and staff view your business and their overall satisfaction rating. Through this data we will be able to see where there may be gaps in your operation and where things are working well.

Selling

To be great at selling is to fully understand your customers and their deepest needs. Our various selling training programs provide a look into how to discover the deep needs of your customers and maintain loyal relationships that will defend against the toughest competition and sustain your business.

All services are customizable to your business’ needs.

  • Loyal customers are the backbone of a sustainable business. But how do you ensure loyalty in a competitive marketplace? In our Customers for Life program, learn the basics of being a high-performing sales team member and fully understand your customers, and earn their loyalty for your business.

  • Understanding your competition is essential in running a business and maintaining loyal customers. In this program, create a competitor analysis to get a full understanding of their business operation, and learn what that means for your business and how to strategize based on your competitive advantage.

  • Every high-performing sales team has a sales manager who establishes effective processes, ensures accountability, and builds and maintains a positive team culture. In our Sales Management training program, learn what it means to be a high-performing team sales manager.

  • Description text goes hereDo you ever wonder why some customers are easier to deal with than others? With the Everything DiSC Sales program, you will get insight into how to interact and relate to every customer you deal with based on personality style. First, we’ll focus on understanding your sales style. Second, we’ll learn how to recognize and understand customer-buying styles. And finally, we’ll dig into how to adapt your sales style to customer-buying styles. The result will be less stress in approaching your customers and an increase in your ability to communicate effectively with them.

Leadership

Strong, empowering leadership is essential for every high-performing team and comes in many forms. Do you know what it means to be a good leader? Our leadership services will demonstrate the attributes and behaviours that are lynchpins for those who are leading the most successful organizations we have worked with.

All services are customizable to your business’ needs.

  • Loyal customers are the backbone of a sustainable business. But how do you ensure loyalty in a competitive marketplace? In our Customers for Life program, learn the basics of being a high-performing sales team member and fully understand your customers, and earn their loyalty for your business.

  • This program provides a simple, three-step process to help leaders reflect on how they approach the most fundamental work of leaders: creating a vision, building alignment around that vision, and championing execution of the vision. Work of Leaders focuses on understanding how your tendencies as a leader influence your effectiveness in specific leadership situations. It provides a simple, compelling process that helps leaders get real results and improves self-awareness in critical areas that will help you get better outcomes as a leader.

  • Being a leader in a high-performing team comes down to the ability to get the best out of those you are leading. In a two-part leadership program, learn that leadership is a person looking at themselves and how they affect others around them. Learn how to: manage conflict, determine your own paradigms and how they may be affecting your team, and enable each team member to succeed in their jobs.

  • Leadership isn’t an attribute for only CEOs, presidents, and division managers. Leaders can come in many forms, from the shift supervisor to the rookie salesperson taking initiative. In this short leadership program designed for all team members, learn to take on the mentality and attributes of a leader no matter what position you hold.

  • The builders of a high-performing team are supervisors. A supervisor’s main role is to ensure the job success of their direct reports. Supervisors are responsible for the actions of others. In this training program, learn how to take the supervisor role to the next level and ensure you are getting the most out of your team through engagement and effective communication.

Management

High-performing teams have high management needs, which sounds like more work, but could mean less when they are set up to win. Our management services offer structures and strategies to get your team to a high-performing position.

All services are customizable to your business’ needs.

  • Few things Many small businesses struggle with recruiting and retaining people. Often, the business feels they are disadvantaged against larger competitors when, in actuality, the opposite is often the case. We work with businesses to help them put together employee processes and job offer solutions that make it difficult for the competition to compete with, while stabilizing the service provided to customers.are as predictable as the upset a customer feels when a salesperson or account manager they have been dealing with, and who understands their business, leaves. And yet, little if any thought and consideration goes into how to seamlessly transition the customer to the next person they will need to build trust in. In this workshop session, learn to create a strategy for how to effectively transition a customer to a colleague, reducing the risk that the customer will become a free agent and test the competitive waters.

  • The two greatest complaints we hear from staff are lack of communication and inadequate direction. When looking to solve this problem, we review the documents that describe the roles, responsibilities, and expectations of the position. Does an employee understand all the aspects and attributes of their job, and what success in the job will look like? In this workshop, we will outline the roles and responsibilities and discuss as a team the expectations for each team member.

  • Mediation helps one entity communicate with another to find a common ground that both sides can be satisfied with. Impact Group offers mediation services in any circumstance where communication has damaged business relationships or slowed progress. Business to business, employee to employee, employee to management, no matter what the business dynamic, mediation could be the key to ensuring effective communication.

  • Time management can be a struggle within an organization but thinking of the issue as priority management versus time management can solve the problem in many instances. This workshop gives tips, tools, and techniques for finding more windows of time in your life and determining what is important to you.

  • Everything DiSC Workplace is a personalized learning experience that helps participants understand and appreciate the different personality styles of the people they work with and discover strategies to overcome some frustrations they might feel in dealing with others. This program can be used with anyone in an organization, regardless of title or role, to improve the quality of the work environment and will result in more effective and productive working relationships.

  • The Five Behaviours profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership fable by Patrick Lencioni. With this program, participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Additionally, the program is powered by Everything DiSC®, a model that helps individuals better understand themselves and others. Using these results, participants will be able to create a stronger team.

  • A complete understanding of your business financials is crucial for all managers. This program teaches how to understand balance sheets, income statements, cash-flow statements, and key ratios. It’s for anyone from administration to the CEO to ensure everyone is on the same level of understanding.

Transitions

From customers to staff to mergers, acquisitions, and joint ventures, transitions often need a strategy and/or third-party mediator. Our transitions services cover training, strategy building, and mediation for any transitional need.

All services are customizable to your business’ needs.

  • Few things are as predictable as the upset a customer feels when a salesperson or account manager they have been dealing with, and who understands their business, leaves. And yet, little if any thought and consideration goes into how to seamlessly transition the customer to the next person they will need to build trust in. In this workshop session, learn to create a strategy for how to effectively transition a customer to a colleague, reducing the risk that the customer will become a free agent and test the competitive waters.

  • When a business is moving toward a transition period, it’s important to outline the structure of the business and how that structure can be shifted. Through this program, learn how to sort through the questions of succession and build a plan to give your business the best chance at long-term success for the future.

  • Impact Group works with either a buyer or seller of a business or portion of a business, to find an appropriate cultural fit, a fair price, and reasonable terms. Steps need to be taken early to ensure the best cultural transition possible. Any type of agreement must focus as much on the people and structure of the business itself as the financial transaction.