Impact Group’s Point of Impact study is a service that offers business owners an in-depth look at their business from an outside perspective. Through one-on-one interviews with customers and staff, we collect quantitative and qualitative data about the functioning of your business from open and honest customer and staff experiences and opinions. You will receive a report outlining the numerical data and real quotes from you customers and staff about your business, as well as our observations, conclusions, and suggestions for moving forward. Without needing to look at financials, the Point of Impact study is the ultimate view of your business from the outside in and vice versa. This process is the best profit-building and -sustaining service that we offer our clients.

Impact 21 is a portion of Point of Impact, which offers the quantitative data and is accomplished via online survey to your staff and customers. Through 21 questions, you will get a general look at how your customers and staff view your business and their overall satisfaction rating. Through this data we will be able to see where there may be gaps in your operation and where things are working well.